Thank you for choosing our pet sitting service. We strive to provide the best care and attention for your beloved pets. To ensure a clear understanding of our refund policy, please review the following terms:

1. No Refunds After Service Completion
   Once the pet sitting service has commenced, we do not offer any refunds. We encourage customers to thoroughly review their booking details and communicate any changes well in advance.
2. Refunds Before Service Commencement
   Refunds are available for cancellations made prior to the start of the pet sitting service. To be eligible for a refund, customers must cancel their booking and request a refund at least 3 hours before the scheduled start time of the service.
3. Cancellation Procedure
   To cancel your booking and request a refund, please follow these steps:
   • If you have an account on our site: Go to Contul Meu > Select your booking > Press the ‘Cancel booking‘ button.
   • If you don’t have an account: send an email at hello@whiskerstails.ro or call us on +40758948244
   • Ensure the cancellation request is made at least 3 hours before the start of the service.
4. Processing Refunds
   Once your cancellation and refund request is received and approved, we will process the refund to your original method of payment. Please allow 5-7 business days for the refund to appear on your account.
5. Contactează-ne
   If you have any questions about our refund policy or need assistance with your booking, please contact us at hello@whiskerstails.ro.

We appreciate your understanding and cooperation. Our goal is to provide excellent service and ensure a positive experience for both you and your pets.