Privacy Policy - Whiskers & Tails

Who we are

Effective Date: May 20, 2024

Whiskers & Tails (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.whiskerstails.ro and use our pet sitting services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, address, email address, phone number.
Pet Information: Pet’s name, breed, age, health details, and behavior information.
Payment Information: Credit card details and payment processing information (handled by third-party payment processors like Stripe).
Usage Data: Information about your interactions with our website, including IP address, browser type, pages visited, and time spent on the site.

2. How We Use Your Information

We use the information we collect in the following ways:

To Provide Services: Process bookings, deliver pet sitting services, and communicate with you about your reservations.
Payment Processing: Handle payments for our services.
Customer Support: Respond to your inquiries and provide customer support.
Improvement and Personalization: Enhance our website, personalize your experience, and improve our services.
Marketing: Send you promotional materials and offers (with your consent).

3. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information except in the following situations:

Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors.
Legal Requirements: We may disclose your information where we are legally required to do so, such as complying with a subpoena or similar legal process.
Protection of Rights: We may disclose your information to enforce our policies or protect the rights, property, or safety of Whiskers & Tails, our customers, or others.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

Access: Request access to your personal data.
Rectification: Request correction of inaccurate or incomplete data.
Deletion: Request deletion of your personal data.
Restriction: Request restriction of processing your personal data.
Objection: Object to the processing of your personal data.
Data Portability: Request transfer of your data to another organization.

To exercise any of these rights, please contact us at hello@whiskerstails.ro.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.